Contact Us

Send Us a Message

Fill out the form below and we'll get back to you within 1–2 business days.

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Email Us

For all inquiries, the fastest way to reach us is by email or through the form on this page.

support@jewelrydirect.com
Typically responds within 1–2 business days

Hours of Operation

Monday – Friday 9:00 AM – 6:00 PM ET
Saturday 10:00 AM – 4:00 PM ET
Sunday 10:00 AM – 3:00 PM ET

Responses to messages sent outside business hours will be handled the next business day.

Warranty Claims

To initiate a warranty repair, email us with your order number and a brief description of the issue. We'll send a prepaid shipping label within 1 business day.

View Lifetime Warranty →

Returns & Exchanges

To start a return or exchange within your 30-day window, email us with your order number. A prepaid return label will be sent to you within 1 business day.

View Returns Policy →

Not Sure Where to Start?

Browse our most common help topics — you may find an instant answer.

Orders & Payments

Order status, payment methods, cancellations, and invoices.

Shipping & Delivery

Delivery times, tracking your order, and lost packages.

Returns & Exchanges

Start a return, request an exchange, or check eligibility.

Warranty & Repairs

Submit a warranty claim or inquire about a paid repair.

Ring Sizing

Find your size, request a resize, or get help with half sizes.

Custom & Engraving

Start a custom order or ask about personalization options.
Our Promise

Every message is read by a real person on our team. We don't use automated responses — just genuine, thoughtful help.